Field Service Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Implement Growth Direct systems at both new and established customer locations.

• Oversee the maintenance of Growth Direct systems.

• Execute scheduled preventative maintenance tasks punctually.

• Provide service for urgent customer repairs in accordance with warranty or service contract obligations.

• Complete service reports, expense reports, documentation, and SFDC requirements.

• Fulfill necessary training requirements on schedule.

• Cultivate a comprehensive understanding of industry standards and company policies.

• Assist in the new instrument sales process by conducting site inspections.

• Carry out technical tasks and make informed decisions at customer locations.

• Manage schedules, assess situations, make travel arrangements, and escalate issues when necessary.

• Present recommendations with the backing and guidance of supervisors and senior-level Field Service Engineers (FSEs).

⛳️ Requirements

• Applicants must reside in California.

• A minimum of 2 years of relevant work experience is required.

• Candidates should possess at least a technical degree or equivalent military training.

• Experience with mechanical systems that include pneumatic and servo-controlled components is essential.

• Direct experience with software-controlled instruments is necessary.

• Proven experience in ISO or GMP regulated environments within the life sciences sector is required.

• Understanding of computer networking is important.

• Prior experience as a field engineer is preferred.

• Proficient in professional customer interaction and handling.

• Capability to read, understand, and interpret scientifically written documentation is needed.

• Proficiency in computer applications, particularly Microsoft Office, including Outlook and Excel.

• Must be able to lift up to 75 pounds.

• Willingness and capacity to travel extensively, including on short notice, is required.

• Availability for weekend on-call duties is needed on a periodic basis.

• Ability to work extended hours at client locations when necessary.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for cash incentives.

• Equity grants available.

• Opportunities for professional development and career advancement.

• Access to resources and opportunities to refine skills.