Field Service Engineer – Boston/NYC/Stamford

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Install, modify, repair, diagnose, and conduct preventive maintenance on both software and hardware of equipment and systems.

• Interact with customers to uphold contract service level agreements (SLA) and ensure high customer satisfaction.

• Maintain a safe and tidy work environment in accordance with Azenta and client protocols.

• Achieve Equipment Service and Operation Certification for the relevant equipment and systems.

• Submit Service and Status Reports detailing support activities.

• Adapt effectively to shifting priorities, including tool or line-down situations and escalations.

• Assist with organizational and administrative responsibilities.

• Serve as the primary contact for customers and internal Azenta management.

• Provide weekly summaries on system performance, event counts, Pareto analysis of issues, and root-cause/corrective actions.

• Support additional requests for Key Performance Indicator (KPI) measurements throughout the contract duration.

• Help with the migration of samples from old formats to new ones and their loading into the customer Store.

• Conduct customer-site field service tasks under supervision while exercising discretion and independent judgment.

⛳️ Requirements

• An Associate of Science (AS) degree, technical certificate, or equivalent qualification is mandatory.

• At least 5 years of relevant work experience or military technical training is necessary.

• Strong background in Electrical and Mechanical disciplines.

• Exceptional communication skills; must be able to read, write, and speak clearly in English.

• Excellent systematic troubleshooting abilities using a structured and thorough process to identify root causes and implement corrective measures.

• Capability to resolve issues and make independent decisions based on business priorities.

• A valid driver’s license, a clean driving record, reliable transportation, and the ability to obtain a valid passport for the duration of employment.

• Must comply with third-party background screening requirements.

• Proficient in PC, Windows, and DOS-based operating systems.

• Ability to utilize company-standard software for generating reports, presentations, and documenting daily activities.

• Must be able to lift up to 50 pounds, climb ladders and scaffolding, and utilize Personal Protective Equipment.

• Preference for candidates residing in Boston, Stamford, or NYC.

🏝️ Benefits

• International travel may occasionally be required.

• On rare occasions, individuals may be requested to be on-call or to work during holidays or weekends.