Field Service Technician

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Install, troubleshoot, and deliver technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct routine inspections, cleaning, minor repairs, and preventive maintenance within a designated area.

• Assess products for proper functionality, addressing issues or escalating as per established protocols.

• Organize service schedules and complete necessary documentation.

• Diagnose hardware and software malfunctions using appropriate diagnostic instruments.

• Execute component-level hardware repairs.

• Clean and calibrate mechanical components.

• Configure and implement relevant software installations.

• Replenish consumables as instructed.

• Install, relocate, enhance, modify, and remove hardware and software products.

• Educate customers on the operation and utilization of installed hardware and software.

• Engage in training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent professional experience.

• A minimum of 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Training provided through on-the-job, classroom, and web-based formats.