Field Service Engineer II

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Provide technical support both in the field and at the factory for Sundyne pumps, compressors, controls, instrumentation, and rotating equipment.

• Travel to client locations for installation, pre-commissioning, commissioning, troubleshooting, rebuilding, and repair of both API and non-API equipment.

• Oversee customer craft personnel during on-site operations.

• Prepare field reports, service documentation, time sheets, as well as travel and expense reports.

• Maintain communication with customers, channel partners, and internal Sundyne teams.

• Analyze equipment hardware and operating conditions to identify failure modes and verify compliance with OEM specifications.

• Engage in Root Cause Failure Analysis activities.

• Troubleshoot field units utilizing control-system logic and verify control-system configurations.

• Create and manage service cases within Microsoft Dynamics CRM.

• Conduct independent warranty evaluations.

• Adhere to safety regulations and complete all necessary job-safety training.

• Deliver quarterly factory training sessions to customers and channel partners.

• Mentor and train junior Field Service Engineers.

⛳️ Requirements

• Experience with rotating equipment or mechanical systems; familiarity with mechanical seals and PLCs is advantageous.

• Understanding of process-control equipment and the ability to interpret P&ID drawings.

• Experience with cause-and-effect diagrams, P&IDs, and API seal plans.

• Capability to read mechanical drawings and apply GD&T to ensure parts meet OEM specifications.

• Prior experience with international travel and field service assignments.

• Bachelor’s degree in Mechanical, Electrical, or Electronic Engineering with a minimum of five years of field experience; or

• A two-year technical degree in a relevant field with at least three years of field experience; or

• A minimum of four years of pertinent field experience without a degree.

• Ability to work both independently and as part of a team.

• Strong skills in interpersonal communication, customer engagement, technical writing, organization, time management, problem-solving, and prioritization.

• Capability to train and mentor junior Field Service Engineers.

• Familiarity with API standards including API610, API 685, and API 617 chapter 3.

• Proficiency with CAD software such as AutoCAD, NX, or SolidWorks.

• Working knowledge of the oil and gas, chemical, or related industries.

🏝️ Benefits

• Base salary along with overtime up to a specified level.

• Opportunities for career advancement.

• Reasonable accommodations for individuals with disabilities.