Field Service Engineer II

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Conduct installations, upgrades, preventative maintenance, and repairs of Saphyr and Stratys systems at customer locations.

• Identify and address complex instrument issues to reduce downtime effectively.

• Maintain consistent and proactive communication with customers and internal teams to ensure issues are resolved and satisfaction is achieved.

• Collaborate with local and global Field Service Engineers (FSE), Field Application Scientists (FAS), sales teams, development units, and technical support staff.

• Deliver timely and precise reports regarding installations and maintenance, including parts orders, returns, and expenses.

• Update customer information for internal stakeholders and provide technical feedback or design recommendations for product enhancements.

• Effectively utilize the company’s customer relationship management system (CRM).

• Execute additional tasks as directed.

⛳️ Requirements

• Experience in aligning and troubleshooting imaging systems or similar research/clinical devices.

• Strong professional communication and writing abilities, with a knack for engaging effectively with customers and internal partners.

• Possess a valid driver's license.

• Hold a valid passport or have the capability to obtain one within three months of starting the position.

• Reside near a major airport.

• Degree in Electrical/Mechanical Engineering, Biosciences, or relevant military experience with expertise in electronics or optical imaging.

• A minimum of four years of experience supporting capital equipment within research or clinical settings.

• Preferred experience in capital equipment support in a research laboratory environment.

• Familiarity with complex electronics troubleshooting, LASER imaging, or Linux server/networking is advantageous.

• Willingness to travel, including internationally, without personal assistance.

• Capability to operate and drive motor vehicles.

• Ability to occasionally lift or move objects weighing up to 60 pounds.

• Capacity to work in varying temperatures, hazardous conditions, areas with low ventilation, noisy environments, and confined spaces.

🏝️ Benefits

• Flexible remote work opportunities.

• Anticipated travel of up to 60% of the time.

• Reasonable accommodations may be provided for individuals with qualifying disabilities.

• Opportunities for both international and domestic travel as necessary to fulfill customer requirements.