Field Service Engineer I – Digital Pathology

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Install, conduct preventative maintenance, troubleshoot, configure software, modify, and repair Digital Pathology scanners, applications, and associated customer environments.

• Carry out service activities within the designated territory, prioritizing customer requirements and managing service operations.

• Support scanners, software, and network-connected systems in compliance with quality and regulatory standards.

• Establish trusted relationships with customers as a technical partner.

• Collaborate effectively with technical support, applications, commercial, and service team members.

• Assist customers in optimizing digital workflows and achieving their operational and diagnostic goals.

• Enhance system performance, customer uptime, productivity, and overall operational efficiency.

⛳️ Requirements

• Associate’s degree with over 1 year of hands-on troubleshooting experience in field service, technical, biomedical, military, IT, or related fields, or comparable experience.

• Proficient in troubleshooting and repairing electromechanical, electronic, laboratory, imaging, IT-connected, software, networking, or instrumentation systems.

• Capability to operate in a field-based customer environment.

• Valid driver's license with a satisfactory driving record.

• Ability to regularly lift, move, slide, raise, and/or position up to 50 lbs. without assistance.

• Capacity to stand, walk for extended periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.

• Willingness to travel up to 90%, including flying and/or driving, with overnight stays.

• Preferred experience in diagnosing and repairing medical devices, laboratory instruments, imaging equipment, scientific apparatus, or IT-connected systems.

• Preferred background in field service or technical support within lab, hospital, clinical, pathology, biomedical, digital imaging, or customer-facing technical settings.

• Preferred experience working with networked devices, software applications, service systems, CRM tools, or quality documentation processes.

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Bonus/incentive pay

• Remote work arrangement from home for eligible roles