Field Service Engineer I

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, maintain, and repair a wide variety of high-value analytical instruments, such as electron microscopes and chromatography systems.

• Ensure that sophisticated scientific instruments function at optimal performance levels.

• Provide outstanding technical service while representing Thermo Fisher Scientific.

• Develop strong relationships with customers to support critical research and innovation.

• Diagnose and resolve intricate technical issues.

• Assist customers in achieving groundbreaking discoveries in health, environmental, food safety, and cancer research.

• Travel to customer sites and respond to emergency service requests as necessary.

⛳️ Requirements

• Bachelor's Degree; prior experience is not mandatory.

• Preference for Engineering (Electrical, Electronics, Mechanical, Biomedical) or a related scientific discipline.

• Advanced degrees or specialized certifications are advantageous.

• Strong aptitude in electronics and mechanics, including component-level diagnostics.

• Excellent customer service skills and a professional demeanor.

• Proficient verbal and written communication skills.

• Fluency in English is essential.

• Proven problem-solving skills and analytical thinking abilities.

• Proficient with Windows operating systems, MS Office, and service management applications.

• Capability to read and interpret technical diagrams, schematics, and documentation.

• Possession of a valid driver's license.

• Willingness to travel up to 50–75% of the time.

• Ability to lift up to 50 lbs and remain standing for extended durations.

• Experience with ultra-high vacuum systems and high-voltage equipment is preferred.

• Availability to work flexible hours and respond to emergency service requests.

• Must be able to obtain necessary credentials for accessing customer facilities.

• Strong organizational and time-management skills.

• Ability to work both collaboratively and independently.

• Commitment to adhering to Good Manufacturing Practices (GMP) safety standards.

• Capability to work in cleanrooms, laboratories, warehouses, in fluctuating temperatures, loud environments, at heights, and with hazardous/toxic materials.

• Ability to utilize required personal protective equipment.

🏝️ Benefits

• Resources and opportunities to make meaningful contributions to the world.

• Rewarding career paths.

• Reasonable accommodations for individuals with disabilities during the application/interview process and throughout employment.

• Commitment to equal opportunity employment.