Field Service Engineer, Digital Radiography

This is a fully remote position, open to applicants in Maryland, +2 more states.

📋 Description

• Install, calibrate, repair, maintain, and decommission digital radiography equipment and systems.

• Carry out scheduled preventive maintenance and document service events, tests, and corrective actions.

• Prepare and coordinate the installation and deployment processes, including electrical, mechanical, gas, pneumatic, software, networking, and data-system integration.

• Develop periodic maintenance instructions.

• Conduct safety inspections and performance assurance checks.

• Evaluate equipment compliance with HIPAA storage and security standards.

• Input documentation into the centralized maintenance management system.

• Preserve system functionality, configuration, and support documentation.

• Ensure adherence to relevant federal, state, and local regulations.

• Collaborate on performance assessments and preventive maintenance with dealers and independent service providers.

• Analyze repair and maintenance results and suggest modifications to schedules, procedures, or documentation.

• Diagnose and resolve equipment malfunctions using diagrams, test equipment, component replacement, software adjustments, network restoration, and calibration.

• Execute or coordinate safety remediation for medical/imaging equipment.

• Investigate incidents or accidents involving equipment affecting patients or employees, document findings, and report as necessary.

• Manage equipment decommissioning in accordance with established policies.

• Support staff in-service training and assist in cross-training new employees.

• Create and implement a professional growth plan.

• Maintain up-to-date knowledge of advancing technology through required Samsung NeuroLogica training.

• Perform various other duties as assigned.

• Primarily operate in Maryland, Virginia, Washington, DC, and West Virginia, with occasional travel to other locations.

• Report under the general supervision of the Regional Field Service Engineer Manager.

⛳️ Requirements

• Associate degree in Electronics, Telecommunications, Computer Networking, or a related field, or equivalent experience preferred.

• Technical training with a minimum of 2 years of practical experience in servicing medical equipment.

• Experience with CT and imaging is advantageous.

• ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream.

• Familiarity with mechanical devices, tools, test equipment, telecommunications systems, and a working knowledge of computer networking.

• Proficient in English with strong verbal and written communication skills.

• Experience in budget, expense, and resource management.

• Ability to gather information from various sources, analyze data, and provide informed recommendations to management.

• Proficient in MS Office, including Excel, Word, PowerPoint; Outlook, Internet Explorer, and Google Chrome.

• Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable.

• Exceptional attention to detail.

• Strong organizational and task prioritization skills.

• Capability to work effectively within and support a team environment.

• Dependable and punctual.

• Ability to achieve accuracy and productivity targets.

• Strong problem-solving and decision-making abilities.

• Valid driver's license and a satisfactory driving record.

• Willingness to travel internationally, overnight, and on weekends; 75% travel is required.

• Background and drug testing are required before and after employment.

• Ability to regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.

• Ability to stand for 8–15 hours over multiple days and sit or drive for extended periods while traveling.

• Ability to work around x-ray devices, chemicals, airborne particles, outdoor weather, and extreme temperatures.

• Proficient in using dose-monitoring equipment when interacting with x-ray devices.

🏝️ Benefits

• Medical insurance through Blue Cross Blue Shield: 5 PPO plans with up to 95% employer contribution.

• Dental insurance through Blue Cross Blue Shield: 2 PPO plans with up to 80% employer contribution.

• Vision insurance: 100% company paid.

• Short-term and long-term disability insurance, life insurance, and AD&D: 100% company paid.

• 401(k) retirement plan with 100% company match up to 5%.

• Tax-deferred health care savings programs.

• Accident insurance.

• Critical illness insurance.

• Hospital indemnity insurance.

• Pet insurance.

• Legal insurance.

• Identity theft protection.

• Generous paid time off.

• Tuition reimbursement.