Field Service Engineer – Customer Technical Services

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Act as the main technical liaison for Amcor at customer sites.

• Oversee the maintenance of both customer-owned and Amcor-owned equipment, including routine preventative maintenance.

• Direct the assembly and preventative maintenance tasks for Amcor-owned filling machinery.

• Examine customer-owned equipment and suggest repair or replacement for worn and damaged tooling.

• Assist in addressing customer challenges and relay opportunities to the plant or corporate level.

• Provide support for field trials involving Amcor packaging.

• Educate customer personnel on correct product usage and testing procedures.

• Gather data and samples from questionable ware and out-of-spec products.

• Lead investigations to determine root causes of issues.

• Validate packaging performance at customer locations.

• Communicate with external vendors regarding quotes, design, and scheduling.

• Conduct follow-up actions to ensure customer satisfaction.

• Prepare trip reports detailing visits, data collected, and resolutions achieved.

⛳️ Requirements

• A degree in Manufacturing or Engineering is preferred.

• 2-5 years of relevant education or work experience is required.

• Travel requirement is 75%.

• Strong mechanical aptitude and troubleshooting abilities are essential.

• A foundational understanding of electrical systems is mandatory.

• Previous mechanical experience with filling lines and equipment is preferred.

• Experience in the plastics industry is advantageous.

• Proficient in MS Office (Word, Excel, PowerPoint).

• Capability to work autonomously with customers, manufacturing plants, and corporate teams.

• Data-driven problem-solving skills utilizing established and recognized techniques.

• Employment authorization in the United States is required.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Flexible time off, beginning with 80 hours of paid time annually for full-time salaried employees.

• Company-paid holidays starting with 8 days per year, which may vary by location.

• Wellbeing program and Employee Assistance Program.

• Health Savings Account and Flexible Spending Account options.

• Life insurance, AD&D, short-term and long-term disability, along with voluntary benefits.

• Paid Parental Leave.

• Retirement Savings Plan with company matching contributions.

• Tuition Reimbursement (subject to approval).

• Discretionary annual bonus program (initial eligibility based on hire date).