Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the on-site implementation of new UVeye system installations, from site readiness through testing, commissioning, and customer handover.

• Lead designated installations and manage third-party contractors.

• Act as the primary technical contact on-site for customers.

• Evaluate site readiness, layouts, technical specifications, and infrastructure conditions.

• Install, configure, test, and validate UVeye hardware along with supporting systems.

• Diagnose hardware, software, networking, electrical, and mechanical issues.

• Conduct preventative, corrective, and emergency maintenance at customer locations.

• Ensure on-site safety, recognize hazards, enforce PPE usage, and report unsafe conditions.

• Collaborate with Operations, Support, Engineering, Customer Success, and other internal teams.

• Complete documentation for installation, commissioning, maintenance, and service activities.

• Identify recurring field issues and provide insights to enhance installation processes, system reliability, and customer satisfaction.

⛳️ Requirements

• A minimum of 4 years of experience as a Field Service Engineer, Field Engineer, Field Technician, or in a similar role that involves hardware/software installation, deployment, or maintenance.

• Demonstrated experience in leading contractors or teams during technical installations.

• Strong practical skills in civil works, networking, electrical wiring, and mechanical assembly.

• Familiarity with Linux-based systems and fundamental networking principles.

• Excellent troubleshooting and problem-solving abilities.

• Capability to produce clear installation, service, and maintenance documentation.

• Previous experience with AutoCAD, Autodesk, or similar software for interpreting site layouts.

• Outstanding communication and interpersonal skills.

• Strong customer service orientation.

• Strong commitment to safety practices.

• Ability to be resilient and adaptable in dynamic field environments.

• Willingness and ability to meet travel requirements.

• Valid driving license.

• Experience in a startup or rapidly growing company is preferred.

• Certified electrician qualification or relevant electrical experience is advantageous.

• A degree or technical qualification in Mechanical Engineering, Electrical Engineering, or a related field is preferable.

• Experience with CAD software is a plus.

• Experience in the automotive industry is preferred.

• Additional knowledge in scripting, networking, or advanced troubleshooting is beneficial.

• Extensive travel to customer and installation sites throughout the UK and Europe is required.

• Weekly overnight travel is an essential component of the role.

• Ability to occasionally work outside standard business hours.

• Capability to stand or walk for extended periods, bend, reach, and occasionally manually handle equipment and tools weighing up to 40 kg.

• Ability to adhere to site safety protocols and utilize PPE when necessary.

🏝️ Benefits

• Executive workshops and mentorship programs.

• A collaborative and inclusive work environment.

• Opportunities for personal and professional development and growth.

• Weekly overnight travel as a core aspect of the role.

• Reasonable accommodations for individuals with disabilities.

• Commitment to equal opportunity employment.