Field Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Install, commission, test, integrate, optimize, maintain, troubleshoot, and repair TOMRA Recycling sensor-based sorting systems.

• Execute field service operations primarily in Poland, with additional support required in the Czech Republic, Slovakia, Lithuania, Latvia, and Estonia.

• Prepare detailed service reports following installations, maintenance tasks, and technical interventions.

• Accurately report service activities, expenses, spare parts utilization, and other operational data in a timely manner.

• Provide on-site training to customer maintenance and service teams.

• Assist in the development of fellow TOMRA Service Engineers.

• Offer technical support via phone and respond swiftly to customer and equipment-related field concerns.

• Collaborate with Sales and Project Management teams, leveraging technical expertise and insights from the field.

• Enhance the performance, reliability, availability, and customer satisfaction of sorting systems.

• Complete field service projects punctually, within budget, and adhering to quality and safety standards.

• Foster and sustain customer relationships as a trusted technical advisor and representative of TOMRA.

⛳️ Requirements

• A degree in Electrical Engineering, Mechatronics, Automation Engineering, or a related technical field; alternatively, a technical qualification combined with relevant field service experience.

• 3-5 years of experience in a similar field service, maintenance, technical support, or industrial service position.

• High willingness to travel, with approximately 80-90% of working hours spent on customer sites throughout Poland and the broader Central & Eastern European region.

• Strong electrical and mechanical troubleshooting capabilities.

• Excellent communication and interpersonal skills, with the ability to articulate technical subjects clearly.

• Customer-focused mindset and proficiency in working effectively with individuals from diverse cultures and backgrounds.

• Strong organizational abilities and capacity to handle multiple tasks and priorities.

• Hands-on approach, eagerness to travel, and enthusiasm for technology and engineering.

• Proficient in Polish and competent in English, both written and spoken.

• Valid driver's license (Category B).

🏝️ Benefits

• Annual performance bonus.

• Company car.

• Private medical insurance package.

• MultiSport card (70% funded by the company).

• Holiday allowance.

• Employee Capital Plans (PPK).

• Company-sponsored English lessons.

• Comprehensive onboarding and training.

• Opportunity to work for a global market leader in sustainability and resource recovery.

• Employees can work remotely.