Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install and commission sorting equipment at client locations.

• Conduct maintenance and troubleshooting tasks.

• Provide training for operators and maintenance staff.

• Offer technical support to customers.

• Act as a reliable representative of TOMRA in the field.

• Execute preventive maintenance and service operations.

• Prepare for customer visits from a home office setting.

• Complete service reports and update technical documentation accordingly.

• Provide remote technical assistance when necessary.

• Assist customers across Brittany and surrounding regions.

• Occasionally support colleagues and clients in other parts of France.

⛳️ Requirements

• Technical qualification (BAC+2 or equivalent) in Electrotechnics, Industrial Maintenance, Automation, Electronics, or a related field.

• Practical experience in electrical fault-finding and electromechanical troubleshooting.

• Proficient in French.

• Ability to effectively communicate in English in a technical and professional context.

• Prior experience in Field Service, customer-site maintenance, commissioning, installation, or mobile technical support roles is highly desirable.

• Demonstrated experience performing preventive maintenance, troubleshooting, and repair tasks on industrial equipment in customer-facing settings.

• Solid understanding of IT systems, networking principles, and PC configuration.

• Strong customer service orientation and the ability to cultivate trusted relationships with clients and colleagues.

• A valid driving license is required.

🏝️ Benefits

• Up to 10% annual bonus.

• Company car available for personal use.

• Fuel/charging card provided.

• Family healthcare fully covered by TOMRA.

• All travel-related expenses reimbursed.

• Travel insurance fully funded by TOMRA.

• Prévoyance plan including salary protection and life insurance coverage.

• 25 days of annual leave plus additional RTT days.

• Provision of the latest laptop, mobile phone, tools, PPE, and professional workwear.

• Customized training and development opportunities through TOMRA Learn.

• Employee Share Purchase Programme.

• Long-Term Service Awards every 5 years.

• Team events and social activities.

• Home-based contract with the option to work from home when not on-site with customers.