Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install and commission sorting equipment at customer locations.

• Carry out maintenance and troubleshooting tasks.

• Provide training for operators and maintenance staff.

• Offer technical support to customers.

• Act as a reliable representative of TOMRA in the field.

• Execute preventive maintenance, troubleshooting, and service tasks for clients near Rennes.

• Deliver operator training after machine installations.

• Occasionally travel to assist customers in other parts of France.

• Prepare for customer visits from a home office setting.

• Complete service reports accurately.

• Revise and update technical documentation as needed.

• Provide remote support when necessary.

• Assist customers throughout Brittany and surrounding regions.

• Occasionally support colleagues and customers in other areas of France as part of the national Field Service team.

⛳️ Requirements

• Technical qualification (BAC+2 or equivalent) in Electrotechnics, Industrial Maintenance, Automation, Electronics, or a related field.

• Practical experience in electrical fault-finding and electromechanical troubleshooting.

• Proficiency in French.

• Ability to communicate effectively in English within a technical and professional context.

• Previous experience in Field Service, customer-site maintenance, commissioning, installation, or traveling technical support roles is highly desirable.

• Demonstrated experience in performing preventive maintenance, troubleshooting, and repair tasks on industrial equipment in customer-facing situations.

• Solid understanding of IT systems, networking principles, and PC configuration.

• Strong customer-service orientation and ability to cultivate trusted relationships with customers and colleagues.

• A valid driving license is required.

🏝️ Benefits

• Up to 10% annual bonus.

• Company car available for personal use.

• Fuel/charging card provided.

• Comprehensive family healthcare fully covered by TOMRA.

• All business travel expenses reimbursed.

• Full travel insurance provided by TOMRA.

• Prévoyance plan including salary protection and life insurance coverage.

• 25 days of annual leave in addition to extra RTT days.

• Latest laptop, mobile phone, tools, PPE, and professional attire supplied.

• Customized training and development opportunities through TOMRA Learn.

• Employee Share Purchase Programme.

• Long-Term Service Awards every five years.

• Team events and social gatherings.

• Option for home-based work when not on-site supporting customers.