Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install and set up sorting equipment at client locations.

• Conduct maintenance and troubleshoot issues as needed.

• Provide training for operators and maintenance staff.

• Offer technical expertise to support customers.

• Act as a reliable partner for TOMRA in the field.

• Carry out preventive maintenance and service tasks.

• Offer remote assistance when necessary.

• Finalize service reports and update technical documentation accordingly.

• Travel occasionally to assist customers in other parts of France.

• Provide support to customers throughout Brittany and nearby regions.

• Occasionally assist colleagues and customers in other areas of France as business demands dictate.

⛳️ Requirements

• Technical qualification (BAC+2 or equivalent) in Electrotechnics, Industrial Maintenance, Automation, Electronics, or a related field.

• Practical experience in electrical fault-finding and electromechanical troubleshooting.

• Proficient in French.

• Ability to effectively communicate in English in a technical and professional setting.

• Prior experience in Field Service, on-site maintenance, commissioning, installation, or traveling technical support roles is highly preferred.

• Demonstrated experience in performing preventive maintenance, troubleshooting, and repair of industrial equipment in customer-facing roles.

• Solid understanding of IT systems, networking basics, and PC configuration.

• Strong customer service orientation and the ability to establish trusted relationships with clients and colleagues.

• A valid driving license is required.

🏝️ Benefits

• Up to 10% annual bonus.

• Fully equipped company vehicle with fuel/charging card and reasonable private use.

• Comprehensive family healthcare fully funded by TOMRA.

• All business travel expenses and travel insurance fully covered.

• Prévoyance plan offering salary protection and life insurance coverage.

• 25 days of annual leave plus additional RTT days.

• Latest laptop, mobile phone, tools, PPE, and professional workwear provided.

• Customized training and development opportunities through TOMRA Learn.

• Employee Share Purchase Programme.

• Long-Term Service Awards every 5 years.

• Regular team events and social activities.

• Home-based work when not on-site supporting customers.