Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install and commission sorting equipment at client locations

• Conduct maintenance and troubleshooting tasks

• Educate operators and maintenance staff

• Offer technical support to customers

• Serve as a reliable partner for TOMRA in the field

• Prepare for client visits from a home office

• Complete service reports and update technical documentation

• Provide remote assistance when necessary

• Support customers across Brittany and nearby regions

• Occasionally assist colleagues and customers in other parts of France

⛳️ Requirements

• Technical qualification (BAC+2 or equivalent) in Electrotechnics, Industrial Maintenance, Automation, Electronics, or a related field

• Practical experience in electrical fault-finding and electromechanical troubleshooting

• Proficiency in French

• Capability to communicate effectively in English in a technical and professional setting

• Previous experience in Field Service, on-site maintenance, commissioning, installation, or traveling technical support roles is highly desirable

• Demonstrated experience in preventive maintenance, troubleshooting, and repair of industrial equipment in customer-facing environments

• Strong understanding of IT systems, networking basics, and PC configuration

• Excellent customer service orientation and ability to cultivate trusted relationships with clients and colleagues

• Valid driving license is required

🏝️ Benefits

• Up to 10% annual bonus

• Company car with private usage

• Fuel/charging card provided

• Comprehensive family healthcare fully funded by TOMRA

• All business travel expenses covered

• Travel insurance fully paid by TOMRA

• Prévoyance plan including salary protection and life insurance coverage

• 25 days of annual leave plus additional RTT days

• Latest laptop, mobile phone, tools, PPE, and professional workwear provided

• Customized training and development opportunities through TOMRA Learn

• Employee Share Purchase Programme available

• Long-Term Service Awards every 5 years

• Team events and social activities

• Home-based work when not supporting customers on site