Field Service Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Provide exceptional mechanical service to improve machine functionality and enhance customer satisfaction.

• Assist in the delivery, installation, commissioning, maintenance, and continual servicing of TOMRA Food solutions.

• Ensure that mechanical systems meet customer expectations.

• Address field mechanical machine issues promptly and ensure quick resolution.

• Keep customers updated on resolution strategies and potential costs.

• Execute mechanical installation, commissioning, testing, integration, optimization, maintenance, and repairs at customer locations.

• Install, inspect, and service sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, guarding, and other structural components.

• Analyze, assess, and diagnose mechanical equipment, troubleshooting machine issues to a resolution.

• Conduct preventative, pre-season, and post-season maintenance to boost machine performance.

• Provide updates to customers and inform sales leadership of sales opportunities or customer concerns.

• Maintain close communication with the customer care center team and deliver regular updates.

• Address or escalate customer complaints, ensuring timely, clear, and professional investigation or resolution.

• Foster a safety-first culture within the company, among customers, and throughout the industry.

⛳️ Requirements

• An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or an equivalent degree/diploma.

• At least 3 years of experience as a field service engineer or an equivalent educational background.

• Relevant experience in troubleshooting mechanical equipment.

• Proficiency in PC building, repair, and diagnostic testing.

• Strong working knowledge of PC and MS Office suite is required.

• Ability to read, analyze, and interpret technical procedures and/or governmental regulations.

• Proficient in solving practical problems.

• Experience with packaging and/or printing machinery is advantageous.

• Excellent customer service skills are essential.

• Ability to effectively present information and respond to inquiries from managers, clients, customers, and the public.

• Strong written and verbal communication skills.

• Positive attitude with a robust customer service orientation.

• Experience interacting with customers in a service delivery setting.

• Capable of frequent bending, kneeling, and standing, and working in confined spaces.

• Ability to work under pressure.

• Capable of lifting up to 20 Kg regularly.

• Able to distinguish the full range of colors in the color spectrum.

• No significant food allergies that would hinder working around or near food, nuts, fruits, and vegetables.

• Capacity to work in food processing facilities, farms, cold storage environments, and outdoors in varying temperatures.

• Willingness and ability to work overtime as needed.

• Willingness and ability to travel extensively, up to 40% of the time.

• Must be able to drive without restrictions and hold a valid Driver’s License.

• Must be able to obtain a valid passport for travel purposes.

🏝️ Benefits

• Birthday leave - enjoy a day off on us!

• Employer superannuation contribution paid in addition to base salary.

• Eight weeks of fully paid parental leave for all eligible employees.

• Onsite car parking available.

• Employee referral bonuses.

• Jubilee program for long-serving employees.

• Employee Assistance Program (EAP) offered.

• Global career opportunities with a strong history of promoting internally.

• Professional training and development provided.

• A collaborative environment that encourages idea sharing and innovative thinking.