Field Service Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Install and commission sorting machinery at client locations.

• Carry out maintenance and troubleshooting tasks.

• Provide training for operators and maintenance staff.

• Offer technical expertise to customers.

• Act as a reliable field representative for TOMRA.

• Conduct preventive maintenance and service tasks for clients in the Bordeaux or Agen areas.

• Deliver operator training after machine installations.

• Occasionally assist clients in other regions of France.

• Prepare for customer visits while working from a home office.

• Complete service reports and update technical documentation as required.

• Provide remote technical assistance when necessary.

⛳️ Requirements

• Technical qualification (BAC+2 or equivalent) in Electrotechnics, Industrial Maintenance, Automation, Electronics, or a similar field.

• Practical experience in electrical fault diagnosis and electromechanical troubleshooting.

• Proficient in French.

• Capable of effective communication in English within a technical and professional context.

• Prior experience in Field Service, customer-site maintenance, commissioning, installation, or traveling technical support roles is highly preferred.

• Demonstrated experience in performing preventive maintenance, troubleshooting, and repair tasks on industrial equipment in client-facing settings.

• Solid understanding of IT systems, networking basics, and PC setup.

• Strong customer service orientation and ability to cultivate trusted relationships.

• A valid driving license is mandatory.

🏝️ Benefits

• Up to 10% annual bonus.

• Fully equipped company vehicle with fuel/charging card and reasonable personal use.

• Comprehensive family healthcare fully funded by TOMRA.

• All business travel expenses and travel insurance are covered.

• Prévoyance plan that includes salary protection and life insurance coverage.

• 25 days of annual leave plus additional RTT days.

• Latest laptop, mobile phone, tools, PPE, and professional attire provided.

• Customized training and development opportunities through TOMRA Learn.

• Employee Share Purchase Programme.

• Long-Term Service Awards every 5 years.

• Regular team events and social activities.

• Home-based work when not on-site supporting customers.