Field Service Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Install, commission, and maintain TOMRA sorting machines at customer locations.

• Troubleshoot and resolve mechanical and electromechanical problems to minimize downtime.

• Carry out preventive and corrective maintenance, upgrades, and retrofits.

• Provide customers with training and best practices for effective daily machine operation.

• Record service activities and offer clear feedback to internal teams for ongoing improvement.

• Collaborate with colleagues in service, engineering, and sales to ensure a high-quality customer experience.

• Adhere to a safety-first approach at both company and customer sites.

• Report to the Field Service Team Leader as a member of the EMEA service team.

⛳️ Requirements

• Mechanical education with a secondary education diploma, preferably a subject-specific diploma, or demonstrated practical experience in a mechanical field service role.

• An EFK (Elektrofachkraft) along with AuS (Arbeiten unter Spannung) qualification is essential.

• At least 5 years of experience as a Field Service Engineer.

• Practical experience with mechanical systems, including pneumatics, hydraulics, and rotating equipment.

• Basic knowledge of electrical systems and controls is preferred.

• Proficiency in both English and German; knowledge of additional languages is a plus.

• Valid driver's license with a clean driving record.

• Willingness to travel predominantly within Germany, Austria, Switzerland, and occasionally to other European countries.

• Comfortable working in industrial settings and on customer premises.

• Independent, proactive, and solution-driven.

• Strong communication abilities with a customer-oriented approach.

🏝️ Benefits

• Hybrid working policy.

• 30 days of annual leave.

• Employer contributions to the company pension scheme.

• Employer-funded group accident insurance.

• Employee share purchase program with preferential terms for TOMRA shares.

• Exclusive employee discounts via the Corporate Benefits platform.

• Company bike leasing program, including options for e-bikes.

• Wellpass membership promoting health and wellbeing.

• Voiio platform for work-life balance, family support, and wellbeing services.

• Travel and overnight allowances.

• Laptop, mobile device, toolbox, work attire, and PPE equipment provided.

• Company car available for private use as well.