Field Service Engineer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Provide exceptional mechanical services to improve machine functionality and enhance customer satisfaction.

• Assist in the delivery, installation, commissioning, maintenance, and continuous servicing of TOMRA Food solutions.

• Ensure mechanical systems meet customer expectations consistently.

• Address mechanical issues in the field and ensure swift resolution or communicate plans and estimated costs.

• Conduct mechanical installations, commissioning, testing, integration, optimization, maintenance, and repairs at customer sites.

• Install, inspect, and service components including sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding.

• Analyze, assess, and diagnose mechanical equipment, troubleshooting machine issues effectively.

• Execute preventative, pre-season, and post-season maintenance to optimize machine performance.

• Keep customers informed and advise sales leadership on potential sales opportunities or customer concerns.

• Foster strong relationships with the Customer Care Centre team and provide regular updates on service matters.

• Address or escalate customer complaints, ensuring timely, clear, and professional investigation or resolution.

• Advocate for a culture centered on safety.

⛳️ Requirements

• A preferred industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing, or an equivalent degree/diploma.

• Over 3 years of experience as a field service engineer or similar educational background.

• Relevant experience in diagnosing mechanical equipment issues.

• Proficiency in PC building, repair, and diagnostic testing.

• Essential knowledge of PC and MS Office suite.

• Capability to read, analyze, and interpret technical procedures and governmental regulations.

• Strong problem-solving skills.

• Experience with packaging and/or printing machinery is advantageous.

• Outstanding customer service skills are mandatory.

• Ability to present information and respond to inquiries from managers, clients, customers, and the public.

• Strong written and verbal communication abilities.

• Experience in engaging customers within a service delivery setting.

• Physical capability to frequently bend, kneel, stand, and work in confined spaces.

• Ability to perform under pressure.

• Capacity to lift up to 20 kg regularly.

• Ability to discern the full range of colors in the color spectrum.

• No significant food allergies that would hinder working around or near food, nuts, fruits, and vegetables.

• Willingness to work in food processing plants, farms, cold storage areas, and outdoors in varying temperatures.

• Availability and willingness to work overtime as needed.

• Willingness and ability to travel extensively, up to 40% of the time.

• Must possess a valid Driver’s License and be able to drive without restrictions.

• Must be eligible to obtain a valid passport for travel.

🏝️ Benefits

• Enjoy a birthday leave - take a day off on us!

• Superannuation employer contributions paid in addition to the base salary.

• Eight weeks of fully paid parental leave offered to all eligible employees.

• Onsite car parking available.

• Employee referral bonus program.

• Jubilee program for employees.

• Employee Assistance Program (EAP) for support.

• Global career opportunities with a commendable track record of internal promotions.

• Access to professional training and development opportunities.

• Work in a collaborative environment that encourages sharing ideas and innovative thinking.