Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee system performance, alarm alerts, operational metrics, and reliability trends across designated customer sites.

• Investigate recurring issues and conduct structured root cause analyses utilizing methodologies such as 8D problem-solving.

• Act as the primary technical escalation contact and deliver advanced troubleshooting support for intricate equipment, PLC-controlled systems, robotics, conveyors, controls, software, and system performance challenges.

• Collaborate with Hardware, Software, Systems Engineering, and Operations teams to recognize and implement corrective measures and enhance reliability.

• Facilitate customer communications during major operational events and system disruptions.

• Evaluate maintenance activities and analyze system data.

• Keep technical documentation and reliability records up to date.

• Spot opportunities for ongoing improvement.

• Mentor technicians and assist with technical training.

• Support site launches, upgrades, process enhancements, and network-wide operational initiatives.

• Ensure adherence to relevant safety standards and procedures.

⛳️ Requirements

• A Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical discipline, or a minimum of 2 years of practical experience in supporting automated systems within warehouse, distribution, manufacturing, or material handling settings.

• Advanced expertise in troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware.

• Experience in supporting live operational environments where equipment uptime significantly affects production or fulfillment operations.

• Strong comprehension of preventive maintenance, breakdown response, equipment recovery protocols, CMMS systems, and maintenance documentation methods.

• Demonstrated capability to lead technical discussions and uphold professionalism in customer-facing and high-pressure operational contexts.

• Knowledge of lockout/tagout procedures, electrical safety regulations, machine guarding, working at heights, and conveyor safety standards.

• A valid driver's license.

• Willingness to travel by car and/or plane to client locations and company headquarters.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability benefits.

• 401K plan.

• Paid Time Off (PTO).

• Up to 30-40% travel may be necessary.

• Business travel expenses will be reimbursed according to program guidelines.

• Eligible employees may receive a corporate credit card for business travel expenses.