Field Service Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Establish and maintain professional relationships with clients.

• Perform preventive maintenance, repairs, installations, upgrades, and other technical field work on equipment.

• Market and sell instruments, accessories, consumables, contracts, software, and upgrades to current customers.

• Ensure instruments and devices are functioning properly and are well-maintained.

• Assist users in maximizing the utility of their devices.

• Participate in shows, training sessions, and technical workshops, followed by necessary administrative tasks.

• Keep customers informed about activities, schedules, maintenance, and product details.

• Provide training to users on the daily operation of instruments.

• Recognize and report customer inquiries and complaints.

• Dispatch service orders that detail maintenance specifications.

• Implement planned services and effectively organize maintenance and field operations.

• Install and deliver instruments while honoring warranty and service contract commitments.

• Evaluate equipment compliance with sales orders and customer specifications.

• Analyze repair options and offer recommendations to customers regarding repairs or replacements.

• Identify potential opportunities for maintenance contracts, equipment, accessories, and consumables.

• Verify that installation, service, repair, and sales visits are conducted and documented in the computer system.

• Stay updated on product and market knowledge.

• Adhere to safety, health, and environmental protocols.

• Contribute to service consultations and various meetings.

⛳️ Requirements

• Degree in engineering or a related mechanical and/or electrical technical field.

• At least two years of pertinent work experience.

• Valid driving license.

• Familiarity with databases.

• Customer-oriented mindset.

• Capability to work both independently and collaboratively within a team.

• Proficiency in Microsoft Office and CRM software.

• Fluent in both Spanish and English, with strong verbal and written communication skills.

• Dedicated to customer satisfaction.

• Results-driven focus.

• Proactive and action-oriented approach.

🏝️ Benefits

• Access to a global service network and distribution center support.

• Opportunities for training sessions and technical workshops.

• Participation in external and internal training courses covering technical and commercial skills, personal development, and organizational growth.