Field Service Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver exceptional customer support through on-site installations.

• Supervise the diagnosis, troubleshooting, service, and repair of intricate equipment and systems during installation.

• Verify and authorize the operational quality of system equipment in accordance with Onto specifications.

• Guide customers in system operation as necessary.

• Act as the company's representative with clients on both administrative and technical issues for assigned projects.

• Analyze customer requirements and clarify whether the resolution of problems lies with sales personnel, customer support representatives, or engineers.

• Offer field support for system hardware and software, including PCs, IP telephony, networking, and wireless networking.

• Implement company policies and procedures to address various issues.

• Execute various tasks, some of which may be challenging, with limited supervision.

• Achieve the ability to complete complex assignments with minimal oversight within two years through the position and internal training.

• Suggest improvements for the ongoing enhancement of the organization’s operations.

• Exercise decision-making authority concerning installations under the engineer’s purview.

⛳️ Requirements

• Bachelor’s degree in Electronics, Systems Engineering, Materials Science, or Analytical Chemistry.

• Alternatively, an undergraduate degree or vocational certification in one of the aforementioned fields with three years of relevant experience.

• Willingness to travel more than 50% and up to 75% of the time.

• Experience with metrology tools, operational support, or technical/field service is advantageous.

• Preferred experience in the semiconductor industry.

• Proficiency in English is essential.

• Familiarity with Windows, Microsoft Office, and/or Linux is required.

• Skilled in using hand tools, digital voltmeters (DVM), and other troubleshooting equipment.

• Self-driven and motivated.

• Innovative and dedicated to ongoing improvement.

• Proactive in approach.

• Strong process-oriented mindset.

🏝️ Benefits

• Comprehensive health, dental, vision, life, and disability insurance.

• Paid Time Off (PTO).

• 401(k) plan with employer matching contributions.

• Employee Stock Purchase Program (ESPP).

• Health and wellness initiatives.

• Collaborative working environment.

• Access to resources and cutting-edge tools and equipment.

• A welcoming and inclusive corporate culture.

• Competitive salary.