Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, maintain, troubleshoot, repair, and replace components on NCR Voyix equipment.

• Provide support for point-of-sale systems, self-service kiosks, servers, back-office equipment, handheld terminals, and peripherals.

• Install new equipment and upgrade existing systems in accordance with Statements of Work.

• Assist with site preparation tasks, including cable installation, equipment staging, and testing.

• Execute modular swaps, unit replacements, and preventative maintenance.

• Take ownership of customer issues and incidents until resolution or appropriate escalation as per SLAs.

• Address customer inquiries and collaborate with associates, team members, territory managers, and the Control Tower.

• Cultivate customer relationships and establish local communication channels.

• Manage assigned assets, parts inventories, and record-keeping for parts.

• Accurately and promptly document service calls, activities, expenses, customer asset data, and billing information.

• Oversee daily dispatches or schedules to ensure compliance with SLAs.

• Participate in various shift patterns, including weekends, evenings, and occasional night shifts.

• Provide 24x7 customer coverage and assist with deployment projects as needed.

• Meet established KPIs related to customer satisfaction, quality, cost awareness, and safety operations.

⛳️ Requirements

• A valid Clean Driving License is required.

• High School Diploma or equivalent experience in a related field.

• Basic computer proficiency, including navigation of Windows OS and familiarity with Microsoft Office suite.

• Experience in PC hardware maintenance and support.

• Expertise in maintaining computer hardware, such as desktops, servers, peripherals, routers, networks, switches, and hubs.

• Strong problem-solving capabilities.

• Ability to work independently with minimal supervision.

• Quick learner with a willingness to acquire new skills.

• Capacity to perform under pressure.

• Ability to meet deadlines while delivering high-quality work.

• Excellent interpersonal skills and customer relationship management.

• High mechanical and electrical aptitude.

• Strong personal integrity.

• Flexibility to work varied schedules, including nights, weekends, overtime, flex shifts, and on-call duties.

• Capability to work at heights using ladders, MEWPs, and handheld power tools, contingent upon necessary training and certification.

• Willingness to travel extensively and the ability to carry or lift parts weighing up to 50 lbs. or 25 kg.

🏝️ Benefits

• Additional compensation may be provided for night shifts, in accordance with country guidelines.

• Access to employer-provided or assigned tools, software, vehicles, documentation, and intellectual property for effective customer service delivery.