Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, maintain, troubleshoot, repair, and replace components on NCR Voyix equipment within a designated territory.

• Provide support for Point of Sale systems, self-service checkouts, servers, back-office equipment, handheld devices, and related peripherals.

• Set up new equipment and upgrade existing systems in accordance with Statements of Work.

• Assist with site preparation tasks, including cable installation, equipment staging, and testing of equipment.

• Conduct modular swaps, unit replacements, and preventive maintenance.

• Take ownership of customer issues and incidents, ensuring resolution or escalation in line with SLAs.

• Address customer inquiries and escalate matters to the relevant associates, team members, territory managers, or the Control Tower.

• Foster local customer relationships and establish effective communication channels.

• Maintain company assets and manage an appropriate parts inventory, ensuring accurate record-keeping.

• Accurately and promptly report calls, activities, expenses, customer asset information, and billing data.

• Schedule and complete service calls to fulfill SLA requirements.

• Participate in assigned shift patterns, which may include weekend, evening, and occasional night work.

• Achieve established KPIs while ensuring customer satisfaction, quality, cost awareness, and safe operations.

⛳️ Requirements

• A clean driving license is required.

• High School Diploma or equivalent experience is necessary.

• Basic computer skills are essential, including navigation of Windows OS and familiarity with the Microsoft Office suite.

• Experience in PC hardware maintenance and support is required.

• Proven experience in maintaining computer hardware, which includes desktops, servers, peripherals, routers, networks, switches, and hubs.

• Strong problem-solving skills are a must.

• Ability to work independently with minimal supervision.

• Quick learner with the capability to acquire new skills rapidly.

• Ability to thrive under pressure and meet deadlines while delivering high-quality work.

• Excellent interpersonal skills and ability to build customer relationships.

• High mechanical and electrical aptitude is essential.

• Flexibility to work various schedules, including nights, weekends, overtime, and on-call duties.

• Ability to complete necessary training and certification for working at heights and using handheld power tools, when required.

• Willingness to travel for extended periods and lift/carry parts weighing up to 50 lbs. or 25 kg.

🏝️ Benefits

• Additional compensation may be available for night shifts where 24 x 7 customer support is required, as per country guidelines.

• A clean driving license is necessary for work-related duties.

• Company-provided tools, software, vehicles, documentation, and intellectual property will be supplied for service delivery.