Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist active customer locations in optimizing system availability and stability.

• Commission and evaluate AutoStore hardware and software prior to customer handover.

• Diagnose and resolve customer support issues remotely via the ticketing system and on-site.

• Develop documentation outlining best practices, standard operating procedures, and troubleshooting methods.

• Educate customer end users and maintenance staff on AutoStore and Kardex-provided subsystems.

• Provide support to customers during project ramp-up phases.

• Be available to work beyond standard business hours, including late nights or weekends, as necessary.

• Travel to project locations, occasionally for approximately one week per trip.

⛳️ Requirements

• No specific qualifications, educational background, certifications, experience requirements, technical skills, language proficiency, or work authorization criteria provided.

🏝️ Benefits

• No benefits or additional compensation details specified.