Field Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Manage all facets of machine or unit performance, ensuring a high rate of first-time fixes with minimal parts usage.

• Offer first-line troubleshooting and identify the root causes of issues.

• Elevate complex or uncommon problems to the relevant individual or team, ensuring swift resolution in line with company policies and precedents.

• Install and commission Kardex products efficiently.

• Deliver outstanding customer service in alignment with established policies.

• Provide fundamental product training to customers.

• Maintain effective communication with customers and line management at designated intervals.

• Accurately document each visit through the appropriate reporting tools in a timely manner.

• Respond to customer service inquiries as directed by line management.

• Operate with minimal supervision while ensuring adequate communication.

• Enhance customer satisfaction and improve the Customer Relationship Index (CRI).

⛳️ Requirements

• Engineering diploma in Electrical, Mechanical, or related Technical Studies.

• A minimum of 3–5 years of relevant experience, preferably in field service.

• Strong customer and business orientation.

• Awareness of financial and commercial aspects.

• Well-structured, self-organized, and self-motivated.

• Ability to work independently as well as part of a team.

• Strong communication skills.

• Excellent interpersonal skills.

• High personal effectiveness.

• Experience in project management and coordination.

• Flexible and adaptable.

• Proficient in IT, especially Microsoft Office.

• Proficiency in local language(s) – native or fluent, both spoken and written.

• Fluent in English, both spoken and written.

• Fluent in Hindi, both spoken and written.

• Willingness to travel within the state and interstate as necessary.

• Capable of extracting diagnostic data to determine the root cause of reported issues.

• Logical and proactive when performing routine maintenance tasks.

• Methodical approach to fault analysis and problem-solving.

• Ability to adhere to established procedures and policies.

• Competent in evaluating situations and responding appropriately.

• Self-motivated, disciplined, and maintains a positive outlook.

• Ability to handle varying levels of stress and pressure.

• Capable of making decisions and judgments effectively.

• Willingness to work beyond normal hours when necessary, including weekends and public holidays.

• Collaborates and works well within teams.

• Open and approachable communicator.

• Strong service-minded orientation.

• Ability to influence change across multiple locations, functions, and organizations.

• Proficient in multitasking.

🏝️ Benefits

• Home-based position.

• Full-time employment.