Field Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Install and commission Kardex products.

• Provide initial troubleshooting and identify root causes of issues.

• Address machine/unit performance to achieve a high first-time fix rate while minimizing parts usage.

• Escalate complex or unusual problems to the appropriate individual or team.

• Deliver outstanding customer service in accordance with established policies.

• Conduct basic product training for customers.

• Maintain communication with customers and line management at scheduled intervals.

• Accurately report on each visit using the appropriate documentation and call trackers.

• Respond to customer service requests as directed by line management.

• Operate with minimal supervision while ensuring effective communication.

• Extract diagnostic data to identify the root causes of reported issues.

• Perform routine maintenance and logical fault analysis.

• Support customer satisfaction and enhance the Customer Relationship Index (CRI).

⛳️ Requirements

• Engineering diploma in Electrical, Mechanical, or related Technical Studies.

• A minimum of 3–5 years of relevant work experience, preferably in field service.

• Customer- and business-focused.

• Financial and commercial awareness.

• Structured, self-organized, and self-motivated.

• Capable of working independently as well as collaboratively in a team.

• Strong communication and interpersonal skills.

• Personal effectiveness.

• Project management and coordination skills.

• Flexibility.

• Proficient in IT, especially Microsoft Office.

• Local language(s) – native or fluent in both speaking and writing.

• Fluent in English, both spoken and written.

• Fluent in Hindi, both spoken and written.

• Willingness to travel within and outside the state as necessary.

• Ability to work beyond normal hours, including weekends and public holidays when required.

• Capable of working under pressure and in stressful conditions.

• Ability to multitask.

• Proficient in extracting diagnostic data and identifying root causes.

• Ability to adhere to procedures and policies.

• Capability to assess situations and respond appropriately.

• Sound decision-making and judgment skills.

🏝️ Benefits

• Home-based work arrangement.

• Full-time employment.