Field Service Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Travel across the USA to provide efficient field support to customers.

• Ensure machines are functioning at optimal efficiency through calibration and testing.

• Commission and evaluate machines in accordance with certified testing procedures.

• Carry out preventative maintenance and emergency repairs at customer locations.

• Record and report service activities, including Electronic Service Reports, Calibration Reports, and Expense Reports.

• Promote additional offerings from Loma, such as service contracts, new equipment opportunities, and spare parts kits.

• Provide insights on equipment reliability and design improvements.

• Maintain an adequate parts inventory and order additional parts as necessary.

• Ensure the upkeep of company assets, including laptop, cell phone, safety gear, and tools.

• Adhere to safe working practices and procedures.

• Conduct training sessions for customers on-site.

• Facilitate customer meetings, including scope and exit discussions.

• Participate in weekend on-call rotations and provide after-hours phone support.

• Relay technical issues between field staff and internal office support.

• Attend refresher training and FSE meetings to foster continuous improvement.

• Execute related tasks as assigned by the supervisor.

⛳️ Requirements

• High school diploma is mandatory.

• An associate degree from a technical institution is preferred.

• At least 3 years of relevant technical experience or 4 years of military service is required.

• Familiarity and experience with electrical systems are essential.

• Previous field travel experience is advantageous.

• Proficient in diagnosing, troubleshooting, and repairing electro-mechanical equipment, and identifying root causes.

• Capable of reading, understanding, and interpreting complex technical documentation, schematics, and electrical diagrams.

• Possess professional communication skills and the ability to resolve customer issues and mitigate conflict.

• Willingness and eagerness to learn a diverse range of products and enhance product knowledge continuously.

• Strong competency in using electronic testing instruments such as multi-meters.

• Ability to thrive in a fast-paced and dynamic environment while adopting a hands-on approach to problem-solving.

• Capacity to work independently with minimal supervision, even in challenging and high-pressure situations.

• Proficient in using office software applications.

• Availability to work overtime as needed.

• Must have a valid passport, a valid driver’s license, and a good driving record.

• Willingness to travel extensively, approximately 80% or more of the time.

• Capability to work in tight, noisy, odorous, dusty, cold, and hot environments.

• Ability to regularly lift and/or move up to 60 lbs.

• Ability to stand for extended periods and perform tasks that involve walking, twisting, bending, kneeling, crawling, crouching, reaching, climbing, and working in awkward positions.

🏝️ Benefits

• Availability of overtime opportunities.

• Weekend on-call responsibilities and after-hours phone support.

• Access to refresher training sessions and FSE meetings.

• Commitment to equal employment opportunities and fair treatment.

• Opportunities for career development.