Field Service Engineer

This is a fully remote position, open to applicants in Austria.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Meet service agreements and warranty commitments while surpassing customer expectations.

• Conduct scheduled maintenance, which includes system inspections, preventive upkeep, software updates, recalls, field actions, and enhancements.

• Diagnose and repair Intuitive products and related equipment.

• Coordinate and execute system and hardware delivery and installation.

• Fulfill administrative responsibilities, such as spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain company-issued tools, calibrated tool sets, vehicle, laptops, iPads, and other assets.

• Provide support to Intuitive teams, including assistance at Sales trade shows, customer phone support, and coordination with hospital contacts.

• Offer feedback to headquarters and engage in continuous improvement initiatives.

• Complete equipment training, Intuitive Surgical University courses, and professional development programs.

• Keep territory records, install-base configurations, customer contacts, relationships, training, and events organized.

• Mentor junior Field Service Engineers based on experience.

• Participate in new product launches and regional process enhancement efforts.

• Assist with service contract renewals.

⛳️ Requirements

• A degree in science or a technical engineering field from a university or college, or equivalent experience.

• A minimum of 5 years of relevant work experience, or 3 years along with a Master’s degree.

• Excellent written and verbal communication skills in the local language(s) of the Market and in English.

• Strong interpersonal abilities.

• In-depth technical knowledge of Intuitive Surgical products, supported by practical experience.

• Proficient teaching and presentation capabilities.

• Strong administrative and record-keeping skills.

• Familiarity with Operating Room protocols is preferred.

• Proven history of building solid customer relationships with Surgeons and Hospital staff is preferred.

• Demonstrated ability to independently troubleshoot complex electro-mechanical systems.

• Willingness to travel up to 50–70%, depending on account distribution and region.

🏝️ Benefits

• Employees have the option to work remotely.

• Remote work is structured to be completed outside the office environment.

• Company-provided tools and calibrated tool sets.

• Access to a company vehicle.

• Provision of a laptop and iPad.

• Opportunities for professional development courses and mandatory training.

• Access to Intuitive Surgical University classes.

• Equal employment opportunities and protections against discrimination.