Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, maintain, troubleshoot, and repair Haemonetics systems for customers within the assigned region, both proactively and preventively.

• Minimize downtime by effectively training site personnel and conducting swift problem investigations.

• Organize, coordinate, and prepare training sessions focused on application usage.

• Provide application training to site staff on the medical equipment that has been installed.

• Coordinate and deliver technical training sessions for both customer personnel and Haemonetics employees.

• Build partnerships with potential customers through product demonstrations.

• Advocate for Haemonetics products among existing customers.

⛳️ Requirements

• A degree in technical engineering or technical education with solid technical expertise, or a minimum of four years of experience in a Field Service role, medical device sector, or a similar environment.

• Exceptional customer service abilities and a confident, professional demeanor in customer-facing situations.

• Technical proficiency to comprehend and instruct customers and users on product usage.

• Excellent command of the English language.

• Willingness to travel and stay overnight (averaging 1 or 2 nights per week).

• Capability to work independently in a dynamic environment.

• Self-driven with the ability to operate autonomously.

• Ability to effectively manage time constraints.

• Proven computer skills and basic networking knowledge.

• Valid driving license.

🏝️ Benefits

• Bonus

• Rewards Scheme

• Company Car

• Company Pension

• Life Insurance

• Private Medical Insurance

• Sick Pay