Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expert technical services to clients through site analysis, maintenance, and repair of UPS systems ranging from 1–1000 kVA.

• Execute startup and commissioning of UPS and critical power equipment across diverse product lines.

• Conduct preventive maintenance on both single-module and multi-module systems.

• Carry out unscheduled maintenance and repairs on UPS and critical power systems up to 1000 kVA.

• Perform basic power audits of customer distribution systems.

• Record essential information for each site visit, encompassing UPS and critical power systems as well as DC/battery plants.

• Collaborate with team members on custom and large installation projects.

• Respond swiftly and professionally to emergency calls, including during holidays and weekends.

• Coordinate with OEMs for software upgrades and necessary repairs.

• Stay updated on revisions, enhancements, and new features of UPS and critical power systems.

• Conduct site visits and technical assessments.

• Complete critical action reports, status reports, and field service documentation.

• Assist with warranty contract sales as needed.

• Maintain the integrity of site information and report descriptions to the UPS Supervisor and UPS Service Manager.

• Train fellow Field Service Engineers on product knowledge when necessary.

• Document, label, and return defective parts to designated disposal or repair locations.

• Educate customers on basic equipment operation.

• Communicate equipment issues to customers in a constructive manner.

• Attend customer meetings upon request from the UPS Service Director.

• Undertake other assigned responsibilities.

⛳️ Requirements

• Fundamental understanding of electrical distribution systems.

• Basic knowledge of test and measurement equipment.

• Fundamental grasp of electrical codes and IEEE standards.

• Comprehensive understanding of electronic principles.

• Exceptional customer service skills.

• Willingness to travel regionally as needed.

• High level of technical knowledge regarding electronic and electrical component theory.

• Ability to work independently with general direction.

• Must operate within division policy guidelines utilizing independent judgment.

• Must adhere to all safety policies, practices, and procedures.

• Proficient in reading, analyzing, and interpreting electrical single lines, business procedures, professional documents, technical procedures, engineering blueprints, and government regulations.

• Capable of writing service reports and procedural documentation.

• Ability to effectively present information and respond to inquiries from managers, clients, and customers.

• Proficient in problem definition, data collection, fact establishment, and deriving valid conclusions.

• Ability to interpret technical instructions in mathematical or diagrammatic form and manage abstract and concrete variables.

• Competent personal computer skills, including email, record keeping, databases, word processing, spreadsheets, and graphics.

• Ability to manage multiple tasks simultaneously.

• 8–10 years of extensive experience in UPS maintenance, installation, and repair on major brands such as Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride, and Riello.

• Factory OEM training certifications for some or all listed UPS brands.

• Familiarity with UPS communication protocols, including Toshiba, Mitsubishi, Chloride, Liebert/Vertiv, MGE, and Powerware/Eaton.

• Knowledge of combined generator, ATS, and fire alarm systems is a bonus.

• Ability to stand, walk, and sit for prolonged periods.

• Agility and mobility for finger, hand, arm, and leg movement.

• Effective communication skills, both verbal and auditory.

• Capability to lift and carry objects weighing up to 75 pounds.

• Ability to see and focus clearly at close range and short distances.

• Associate degree or higher in electronics/electrical with a minimum of 8 years of relevant experience, or 10–15+ years of equivalent related-field experience, or equivalent combinations of education and experience.

• Previous electrician experience is advantageous.

• Experience with three-phase, single-phase, and single- and multi-module UPS systems is required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Opportunities for development and training.