Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver on-site professional automotive and business assistance to GM retail and wholesale sectors.

• Assess and guide repairs on customer vehicles to minimize potential repurchases and lower warranty expenses.

• Provide third-level on-site support for complex automotive technical challenges.

• Address dispatch cases related to vehicle breakdowns or possible repurchase scenarios.

• Collaborate with the District Manager of Parts and Service, Regional Business Resource Managers, the Business Resource Center, GM Engineering, alongside other regional and national teams.

• Evaluate and enhance dealership comeback processes and service readiness.

• Review Preliminary Information bulletins and relay authorized field-fix information.

• Conduct training sessions at dealerships on Techline tools, applications, diagnostic tools, and equipment.

• Take ownership of dealership issues and drive resolution to closure.

• Address customer problem-resolution needs via phone or at dealership locations.

• Report on dealership service readiness status to help avert buybacks.

• Assist in dealer technician recruitment and retention initiatives.

• Cultivate and sustain relationships with dealership management, particularly in service departments.

• Serve as a field resource and spokesperson for GM regarding automotive technical product information.

• Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering.

• Support Better Business Bureau arbitration hearings and legal matters, including lemon-law cases.

• Offer warranty waste reduction recommendations to FSE Leadership and the BQM Team.

⛳️ Requirements

• 2-5 years of substantial hands-on experience in Automotive Dealership Service Department, vehicle diagnostics, or repair.

• Valid driver's license with a clean driving record.

• Proficient in MS Office applications: Word, PowerPoint, Excel, and Outlook (or equivalent email/calendar application).

• Capability to manage, resolve, document, and close dispatch cases within stipulated timeframes.

• Ability to work independently with minimal supervision and self-train to enhance skills.

• Competence in developing and delivering specialized training.

• Strong communication and time-management skills.

• Self-driven with a proactive mindset aimed at meeting and surpassing customer expectations.

• Must reside within the assigned territory or relocate to Irvine/Costa Mesa within a 30-mile radius.

• Must be willing to travel at least 50% of the time frequently.

• Must be legally permitted to work without GM immigration-related sponsorship now or in the future.

• Must be legally capable of operating a motor vehicle and successfully complete a Motor Vehicle Report review.

• Preferred: Over 10 years of hands-on experience in Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.

• Preferred: Proficiency with Pico Scope.

• Preferred: Over 10 years of experience in customer handling, support, sales, administration, computer, or other relevant business skills.

• Preferred: Experience with computer hardware setup, internet, and wireless communications.

• Preferred: ASE A1-A9 plus Master Technician certification; T1-T8 plus Master Technician certification; L1, L2, and L3 certifications.

• Preferred: Understanding of LAN/WAN IT infrastructure.

🏝️ Benefits

• Bonus potential based on company, job-level, and individual performance.

• Medical, dental, and vision coverage.

• Health Savings Account.

• Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• Discounts on GM vehicles.

• Relocation benefits for eligible candidates in accordance with company policy.