Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct timely and precise preventative maintenance on one or more types of equipment.

• Adhere to Field Modification Instructions and Instrument Service Information bulletins.

• Collaborate with seasoned Field Engineers both onsite and remotely to acquire skills in troubleshooting, repair, and equipment installation.

• Assist with the installation of equipment.

• Carry out basic troubleshooting and service repairs on assigned equipment.

• Communicate effectively with teammates, colleagues, and customers to ensure resolution of issues and follow-up.

• Suggest value-added services to enhance customer operational efficiency.

• Maintain logs for customer service and internal service records.

• Order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and coordinate with regional and national support on corrective action plans.

• Act as a contributing member of the account community for key clients.

• Interact with commercial counterparts, identify sales opportunities, engage in contract renewals, and support revenue initiatives.

• Foster and strengthen customer relationships to enhance customer satisfaction.

• Keep abreast of competitor information and market trends.

• Independently respond to service calls within one year of employment.

• Fulfill applicable Quality, EHS, Compliance, and regulatory obligations.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related discipline; OR equivalent military education; OR completion of the formal GEHC Biomed/FE Services Internship or Military Externship program; OR a High School Diploma/GED with 4 or more years of experience servicing electronic equipment.

• Proficiency in web applications and Microsoft Office Suite.

• Must possess and maintain a valid Driver's License.

• Willingness to be available after hours or to work a rotating on-call schedule, including weekends, for urgent issues and coverage.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended durations.

• Proficient in reaching at, above, and below shoulder level; flexing/extending the neck; and demonstrating good hand and finger dexterity.

• Specific vision abilities may encompass color, close, distance, peripheral, and depth perception.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor employment visas now or in the future.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary and compensation package.

• Assistance with relocation.

• After-hours and rotating on-call coverage for critical issues and weekends.

• GE HealthCare provides an excellent work environment.

• Equal Opportunity Employer.

• Drug screening as applicable.

• Some customer vaccination mandates may be applicable to certain employees.