Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct preventative maintenance on medical equipment across hospitals or healthcare systems.

• Execute troubleshooting, service repairs, and installations of moderate complexity.

• Facilitate customer communications and act as the escalation point for customer issues.

• Manage customer concerns from the point of dispatch or identification through to resolution.

• Collaborate with team members to devise suitable solutions for customers.

• Oversee installations, validations, maintenance, and service repairs on assigned equipment.

• Leverage customer insights and relationships to drive contract and on-demand revenue growth.

• Nurture customer relationships by ensuring timely communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory standards.

• Record all work performed daily, including debriefings, metrics, and parts ordering.

• Propose value-added services to customers and/or sales teams.

• Utilize GEHC escalation processes and work with regional and national support to create corrective action plans.

⛳️ Requirements

• Associate degree in a relevant field or equivalent military training with 4 years of experience in servicing electronic equipment; alternatively, a high school diploma/GED with 6 years of pertinent experience.

• Technical expertise in imaging, including troubleshooting, repair, and installation.

• A valid driver's license is required.

• Proficiency with web applications and Microsoft Suite products.

• Legal authorization to work in the United States; visa sponsorship is not available.

• Willingness to work after hours and/or participate in rotating on-call schedules, including weekends.

• Capability to manage multiple competing priorities while ensuring customer satisfaction.

• Field service experience with X-ray or a comparable imaging modality is preferred.

• Physical ability to lift, carry, push, and pull up to 35 lbs. independently.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Proficient in reaching at, above, and below shoulder level; flexible neck movement; and demonstrating good hand and finger dexterity.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary and compensation package.

• Support for relocation.

• Commitment to equal opportunity employment.

• Drug screening in accordance with applicable regulations.

• Possible customer vaccination mandates may be enforced.

• Option for a remote work arrangement.