Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct advanced troubleshooting and repairs on designated equipment.

• Carry out installation, validation, and maintenance tasks on assigned equipment.

• Guide, teach, and support junior Field Engineers; offer coaching and constructive feedback.

• Take the lead in customer communications and act as the escalation point for any customer-related issues, including installations.

• Manage customer concerns from the point of dispatch or identification through to resolution.

• Relay HQ and Zone or Area-level initiatives effectively.

• Co-facilitate regular team or modality meetings as necessary.

• Collaborate with customers and suggest value-added services.

• Keep customer service logs and internal service records up to date; order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and work together with regional and national support to execute corrective action plans.

• Work in partnership with colleagues and teammates.

• Engage in account communities for key accounts, identify sales leads, support sales opportunities, and promote revenue initiatives.

• Foster customer relationships with a strong emphasis on customer satisfaction.

• Track competitor information and market trends.

• Exhibit commercial awareness and support assigned account communities.

• Collaborate with Commercial Sales teams and regional/zone leadership to drive business growth.

• Assist the Area Service Manager or Director of Service in implementing growth and deployment strategies.

• Provide application training to clinical or scientific staff on specific equipment as required.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with 4+ years of experience in servicing electrical equipment; OR equivalent military education with 4+ years of experience in servicing electrical equipment; OR a High School Diploma/GED with 8+ years of experience in servicing electrical equipment.

• Experience in collaborating with internal team members and external customers within a solution-oriented service process.

• Proficiency in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Background in troubleshooting and addressing customer concerns.

• Familiarity with web applications and the Microsoft suite of products.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Aptitude to reach at, above, and below shoulder level, flex/extend neck, and demonstrate proficient hand and finger dexterity.

• Legally eligible to work in the United States; employment visa sponsorship is not available.

• Successful completion of a drug screening, as applicable.

• Willingness to work in the Orange County, California area.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Relocation assistance.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).