Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver service, repair, and installation of products or IT solutions at client locations.

• Conduct electrical and mechanical testing as per maintenance agreements.

• Attend to customer support inquiries within a designated region.

• Diagnose, install, perform preventative maintenance, and repair specified equipment.

• Manage and keep track of spare parts inventory.

• Maintain regular communication with customers to ensure issues are resolved and followed up accurately.

• Utilize established processes and root cause analysis to address customer service challenges.

• Foster service business expansion through sales initiatives for service contracts, parts, upgrades, consumables, and equipment opportunities.

⛳️ Requirements

• Bachelor's degree in Biomedical, Mechanical, or Electrical Engineering, or a relevant qualification in Biology, Chemistry, or another STEM discipline.

• Equivalent military training, or an Associate's degree coupled with 2+ years of relevant work experience.

• Willingness to travel 35%, including overnight stays, within the assigned territory or specific locations.

• Possession of a valid driver’s license with a satisfactory driving history.

• Capability to lift, move, or carry equipment weighing up to 50 lbs.

• Preferred experience in diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

🏝️ Benefits

• Eligibility for bonus/incentive pay.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Participation in a 401(k) plan.