Field Service Engineer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver exceptional technical support and service to customers in the medical imaging field.

• Install, inspect, test, troubleshoot, calibrate, and maintain medical imaging devices.

• Provide service for medical imaging equipment across the United States.

• Identify and resolve electronic, mechanical, computer, and network-related technical challenges.

• Ensure that systems comply with OEM specifications and fulfill customer requirements.

• Conduct preventive maintenance and perform advanced repairs on equipment.

• Represent the company in a professional manner during on-site customer engagements.

• Relay customer feedback to internal teams for improvements.

• Enhance knowledge regarding equipment repair and installation processes.

• Offer project updates, feedback, and insights to management, including the Zone Service Director.

• Address technical issues and inquiries in a timely manner.

• Document newly established procedures and train end users accordingly.

• Undertake additional responsibilities to support team and organizational objectives.

⛳️ Requirements

• Bachelor’s degree in engineering or a related field.

• 3–7 years of experience in medical imaging engineering or a similar role.

• Preferred: Experience servicing Women's Health/Hologic equipment.

• Strong organizational skills with the ability to prioritize tasks effectively.

• Mechanical aptitude along with problem-solving and critical-thinking abilities.

• Capability to manage multiple projects simultaneously while adhering to deadlines.

• Experience in customer service.

• Comprehensive understanding of safety regulations.

• Excellent verbal and written communication skills.

• Proficiency in Excel, Word, Outlook, typing, and internet research.

• Knowledge of computer diagnostic software and hardware.

• Experience with database entry and management.

• Valid driver’s license with a record of safe driving history.

• Successful completion of MVR, criminal background check, and drug screening.

• Medical examination and written test may be required for operating rental trucks or fleet vehicles under DOT regulations.

• Compliance with on-the-job driver safety training if required to operate rental trucks or fleet vehicles.

• Must be at least 21 years old to drive a company vehicle.

• Physical ability to bend, stoop, reach, climb, kneel, and twist frequently.

• Ability to push/pull and lift weights exceeding 25 lbs. but not more than 75 lbs. occasionally.

• Willingness and flexibility to travel up to 50% as necessary.

🏝️ Benefits

• Competitive medical, dental, and vision insurance plans.

• Flexible Spending Accounts (FSAs) for added financial flexibility.

• Health Savings Accounts (HSAs) to assist with medical expenses.

• 19 days of Paid Time Off (PTO) annually for full-time employees.

• Two “People Matter” volunteer days each year.

• Holiday pay for recognized holidays.

• Annual bonus potential based on company profitability objectives.

• 401(k) retirement plan with discretionary company matching contributions of up to 6%.

• Access to financial planning tools and training.

• Team Member Perks Program offering exclusive discounts and special offers.

• Tuition assistance available after three months of employment: 50% reimbursement up to $1,000 per calendar year, increasing to $2,500 after two years.

• Employee Referral Bonus Program to reward successful referrals.

• Paid Parental Leave following a qualified FMLA-approved leave.

• A connected and supportive culture with options for on-site or remote work.