This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the primary contact between ARxIUM systems and clients.

• Install, maintain, repair, and enhance ARxIUM systems at client locations.

• Conduct both preventive and corrective maintenance for software and hardware.

• Execute emergency break-fix service calls for software and hardware issues.

• Improve and validate PLC programming.

• Collaborate with facilities to arrange downtime for maintenance activities.

• Accurately and timely complete paperwork and reports, including ticket updates and closures, expenses, and timesheets.

• Follow up on unresolved issues, tickets, and escalations.

• Provide service outside regular business hours when necessary.

• Carry out additional responsibilities as needed.

⛳️ Requirements

• Diploma or degree in a relevant technical field such as mechanical, electrical, computer, or biomedical.

• 3–5 years of experience in programming Allen-Bradley PLCs.

• Experience with conveyors and automation systems.

• Background in engineering and electrical fields.

• Over 7 years of direct field service or equivalent experience in troubleshooting and repairing computerized electro-mechanical systems.

• More than 7 years of experience in a service role with direct client interaction.

• Outstanding customer-focused communication abilities.

• Willingness to travel as required.

• Valid driver's license is necessary.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical/RX/dental/vision benefits.

• Healthcare and dependent care FSAs.

• Company-sponsored life/ADD insurance.

• Company-funded short-term disability plans.

• Company-paid employee assistance program (EAP).

• Opportunity to join the company 401k plan with employer matching.

• Flexible work schedule.

• Opportunities for professional development.

• Remote work options available across various cities in North America and Europe.