This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Execute complex technical tasks to ensure that Alcon equipment operates effectively in accordance with specifications.

• Diagnose, troubleshoot, and repair Alcon surgical equipment within the designated service area.

• Conduct preventative maintenance, installations, and upgrades following company protocols.

• Cultivate customer relationships to secure future business, including sales and renewals of Annual Maintenance Contracts and Comprehensive Annual Maintenance Contracts.

• Document and maintain logs of client services.

• Generate reports regarding product failure analysis and serviceability concerns.

• Elevate issues to the appropriate engineering teams.

• Oversee daily schedules while ensuring timely communication with customers, dispatch, managers, regional teams, and cross-functional teams.

• Adhere to Good Practice (GxP) regulations and Standard Operating Procedures (SOPs).

• Ensure accurate and complete documentation while maintaining regulatory compliance.

• Fulfill required training and meet individual job specifications.

⛳️ Requirements

• Associate’s degree or equivalent years of directly relevant experience.

• 2 years of pertinent experience.

• Proficiency in reading, writing, understanding, and communicating in English.

• Experience with advanced medical devices, particularly those utilizing lasers.

• Familiarity with protocols in hospital operating rooms and surgery centers.

• Working knowledge of ServiceMax / CRM tools.

• Capability to lift 50 pounds, including tools and replacement components.

• Willingness to travel up to 30% outside of the territory and take overnight trips as necessary.

• Proficient in problem-solving, analytical thinking, and maintaining professional communication in high-pressure, time-sensitive customer environments.