Field Service Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist customers through on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems.

• Install and enhance hardware, software, networking products, and system configurations at customer locations in DC, Virginia, and Maryland.

• Identify and resolve product performance issues.

• Conduct preventive maintenance and repairs.

• Provide guidance to customers regarding preventive maintenance and system configurations that impact product performance.

• Proactively address potential equipment issues to avert unplanned disruptions.

• Deliver comprehensive solutions that integrate peripherals, communications, operating systems, and application software.

• Train customers and fellow field engineers.

• Oversee individual repair and preventive maintenance parts.

• Manage expenses effectively.

• Contribute to business development through the lead program.

• Execute compliance services.

• Complete service reports, checklists, and documentation accurately.

• Ensure timely closure of service orders.

⛳️ Requirements

• Must be a resident of the Charlottesville/Richmond area.

• Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent blend of education and experience.

• Four years of service or laboratory experience with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation, liquid chromatography (LC), or a comparable combination of relevant experience.

• Proven experience in troubleshooting and resolving issues with analytical instrumentation.

• Excellent interpersonal and customer service skills.

• Willingness to travel daily within the service district.

• Strong ability to communicate clearly, concisely, respectfully, and promptly.

• Availability for occasional overnight travel for training and customer support.

• Willingness to travel 100% of the time.

🏝️ Benefits

• Eligibility for performance bonuses.

• Stock options.

• Comprehensive benefits package.

• Flexibility to work remotely.

• Option between a company vehicle or reimbursement for personal vehicle use.

• Opportunities for training and professional development.

• Commitment to equal employment opportunity and support for an inclusive workplace.