Field Service Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Responsible for on-site installation, operational training, maintenance, and application support for High-End LCMS products in designated areas (food and environmental sectors), including hardware and corresponding software related to high-performance liquid chromatography, triple quadrupole, time-of-flight, and ion mobility.

• Promptly address customer issues to ensure user satisfaction and maintain strong customer relationships.

• Collaborate with colleagues from other departments to complete various after-sales service and support projects.

• Effectively complete other tasks according to company processes.

• Travel frequency is 75%.

⛳️ Requirements

• Bachelor's degree or higher in relevant fields such as Chemistry, Pharmacy, Food Science, or Biology.

• At least 2 years of experience in operating LC or LCMS, or over 1 year of after-sales service experience with related products.

• More than one year of LCMS application experience in food, environmental, or materials sectors.

• In-depth understanding of the working principles of related instruments and daily maintenance operations.

• Enthusiastic about technical research, with strong hands-on skills and an interest in after-sales service work.

• Excellent verbal communication and interpersonal skills.

• Proficient in English reading and writing, with some listening and speaking abilities.

• Ability to adapt to a high frequency of travel.

🏝️ Benefits

• Option to work remotely.

• Full-time weekly schedule.

• Pay and benefit information by country available through the Agilent careers locations page.