This is a fully remote position, open to applicants in China.

📋 Description

• Install, commission, repair, maintain, and offer training and technical support for key-account instruments, which include LC, GC, and GCMS hardware and software.

• Deliver proactive equipment health management services.

• Address complex technical issues and facilitate coordination across departments.

• Promote closed-loop management of customer needs.

• Assist in customer business development and laboratory operations.

• Support service contracts and foster business growth.

• Contribute to knowledge retention and the enhancement of team capabilities.

• Swiftly resolve customer issues and uphold customer satisfaction.

• Maintain robust customer relationships.

• Execute additional assigned tasks in accordance with company processes.

⛳️ Requirements

• Experience or ability to support installation, commissioning, repair, maintenance, and training for LC, GC, and GCMS instruments, as well as associated hardware and software.

• Capability to provide proactive equipment health management services.

• Proficiency in handling complex technical issues and collaborating across departments.

• Competence in managing customer needs through to resolution.

• Ability to support customer business development and laboratory operations.

• Skill in supporting service contracts and driving business growth.

• Capacity to promptly resolve customer problems and ensure customer satisfaction.

• Ability to effectively complete other tasks according to company processes.

• Willingness to travel 75% of the time.