This is a fully remote position, open to applicants in China.

📋 Description

• Provide scientific and technical knowledge to enhance sales and assist both new and existing clients.

• Offer pre-sales technical and application assistance, which includes analyzing customer requirements, conducting sample analyses, performing demonstrations, delivering technical presentations, hosting seminars, benchmarking, positioning against competitors, and implementing solutions/applications.

• Conduct wet-lab and data analysis within clinical laboratory settings when necessary.

• Grasp customer challenges, propose solutions, and ensure satisfaction.

• Integrate Agilent products, applications, and solutions into the customers' operations.

• Verify that products/applications operate in accordance with specifications.

• Provide troubleshooting support both remotely and on-site.

• Collaborate with sales partners, management, R&D, and product marketing to relay customer feedback.

• Document and record post-sales application support inquiries and complaints in compliance with regulatory and quality standards.

• Present findings at conferences, seminars, and e-seminars as needed.

⛳️ Requirements

• Bachelor's or Master's Degree, or an equivalent qualification.

• Post-graduate education, certification, and/or licensure may be necessary.

• Generally, a minimum of 3+ years of relevant experience is required.

• Must agree to participate in and fulfill Agilent-approved customer/vendor credentialing requirements essential for accessing customer sites.

• Requirements may include proof of identification, certification to perform the necessary work, and adherence to customer health and safety protocols.

• Capability to provide wet-lab and data analysis in clinical laboratory environments may be needed.