Field Service Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install and enhance hardware, software, and network products along with configurations at client locations.

• Identify and resolve issues affecting product performance.

• Conduct maintenance and repair services as required.

• Provide guidance to clients on preventive maintenance and configurations that could influence product efficiency.

• Actively address potential equipment or software challenges to avert unexpected business disruptions.

• Deliver comprehensive solutions that encompass peripherals, communications, operating systems, and application software.

• Act as an internal expert on technical matters and oversee product escalations.

• Work in conjunction with Support, Sales, Marketing, and R&D teams to develop customer-centric solutions.

• Engage at various laboratories while consistently expanding knowledge on new instruments, software, and consumables.

• Foster customer success through effective problem-solving and exceptional customer service.

⛳️ Requirements

• A post-secondary degree in a scientific discipline—such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field—or equivalent work experience.

• A minimum of five years of experience with LC, LCMS, LCQTOF in a comparable role or experience as an end-user.

• Proven skills in troubleshooting and problem-solving.

• Familiarity with Agilent solutions is preferred but not mandatory.

• Clear, respectful, and timely verbal and written communication skills.

• A passion for travel and visiting clients.

• Capability to maintain a full-time weekly work schedule.

• Willingness to travel 25% of the time.

🏝️ Benefits

• Eligibility for bonus opportunities.

• Stock options.

• Comprehensive benefits package.

• Option to work remotely.