Field Service Engineer 2 – Weekend Shift

This is a fully remote position, open to applicants in California.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Ensure that service agreements and warranty responsibilities are met and exceeded.

• Deliver technical support to end-users and Intuitive employees.

• Conduct training sessions at Intuitive facilities, training centers, and hospitals.

• Execute system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Diagnose, troubleshoot, and repair Intuitive products and related equipment.

• Coordinate and carry out system and hardware delivery and installation.

• Adhere to O.R. protocol and HIPAA standards.

• Complete service documentation, field activity reports, spare-parts inventory, return material authorizations, expense reports, and other administrative tasks.

• Maintain company-issued tools, vehicles, laptops, iPads, and other assets.

• Collaborate with Sales, Genesis, and other Intuitive teams.

• Provide feedback to headquarters and engage in continuous improvement projects.

• Fulfill required equipment, university, and professional development training.

• Manage customer needs, system install-base configurations, customer contacts, relationships, training, and events.

• Provide management with quarterly reviews and evaluations of the assigned area.

⛳️ Requirements

• Associate’s degree in a related field or equivalent training/experience.

• At least 1 year of preferred Field Service Experience.

• Proven ability to troubleshoot electro-mechanical systems is required.

• Willingness to travel up to 75%.

• Reside within a reasonable distance, typically within 30 miles, of the assigned territory or designated area.

• Flexibility to work a flex shift, second shift, or other shifts as necessary.

• Capacity to lift 75 lbs. and move wheeled objects weighing up to 1,200 lbs.

• Clean driving record.

• Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms.

• Compliance with mandatory vaccination requirements set by vendor credentialing.

• Demonstrated ability to work collaboratively and as part of a team.

• Strong technical problem-solving and critical-thinking capabilities.

• Excellent time-management and prioritization skills.

• Willingness to undertake ad hoc tasks as assigned by management.

• Traits expected of Intuitive personnel, including character, capacity, energy, and experience.

• Good written and verbal communication skills.

• General computer proficiency.

• Comfortable working during off-hours with limited support.

• Exceptional administrative and record-keeping abilities.

🏝️ Benefits

• Remote work; employees are required to come onsite when requested by their leader.

• Incentives.

• Comprehensive benefits.

• Equity options.

• Company-provided tools, calibrated tool sets, vehicles, laptops, iPads, and other company-owned assets.

• Access to professional development courses and Intuitive Surgical University classes.

• Training for Intuitive products and equipment.

• Reasonable accommodations for qualified individuals with disabilities.