Field Service Engineer 2 – Part-time

This is a fully remote position, open to applicants in Vermont.

📋 Description

• Deliver both remote and on-site technical assistance for BD Pyxis automated dispensing systems in hospitals and healthcare settings.

• Address, assess, and prioritize incoming work orders.

• Identify, service, and resolve issues related to proprietary hardware and software.

• Maintain ownership of work orders while escalating challenges to the team lead and manager when necessary.

• Record, monitor, and document work order activities thoroughly.

• Offer support for all products within the designated region.

• Execute preventive maintenance programs effectively.

• Provide cross-functional assistance to Sales and Implementation teams.

• Conduct installations, in-servicing, repairs, preventive maintenance, calibration, and sales support activities.

• Keep an accurate inventory of small parts and adhere to inventory control protocols.

• Engage in ongoing product and application training, and participate in approved seminars.

• Comply with corporate and service department protocols, including customer complaint management and Medical Device Reporting.

• Travel daily to client locations within the Vermont region, with the possibility of 5% overnight travel.

⛳️ Requirements

• High School Diploma.

• Three years of relevant experience in Hardware/Software/IT, supporting both proprietary and standard applications.

• Experience with 24x7 on-call responsibilities in a customer-facing or field service context.

• Knowledge of computer electronics, Windows OS, and network systems.

• Capability to operate within established processes and methodologies with minimal supervision.

• Valid driver's license and adherence to BD's automotive safety standards.

• Up-to-date immunizations and additional facility-specific immunizations upon hiring, including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID-19.

• Ability to lift at least 70 pounds.

• Previous experience as a hospital pharmacy technician or in a hospital Bio-Med environment is advantageous.

• An Associate degree is preferred.

• Previous military Bio-Med experience is a plus.

• Previous experience with Automated Teller Machines (ATM) is a plus.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for reward and recognition.

• Competitive compensation and benefits packages.

• Training and self-development opportunities.

• Access to management-approved seminars and training sessions.

• Work-life balance and flexibility.

• Equal opportunity employment.