Field Service Engineer 2

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Implement the installation and configuration of intricate electro/mechanical equipment and software systems at client locations.

• Assist in ramp activities through installations under both standard and heightened conditions.

• Identify, troubleshoot, and resolve technical challenges during the installation and startup phases.

• Work in conjunction with the Ramp Manager and field teams to adhere to installation timelines and milestones.

• Ensure that installations align with quality, safety, and performance standards.

• Conduct system validation, calibration, and testing procedures.

• Record installation activities, issues encountered, and resolutions provided.

• Offer insights to engineering and product teams for the enhancement of installation processes and product functionality.

• Manage tools, equipment, and inventory effectively.

• Facilitate customer interactions throughout the installation process.

• Engage in training programs focused on new products, upgrades, and installation techniques.

⛳️ Requirements

• Proficiency in Microsoft Office suite.

• Excellent verbal and written communication abilities.

• Willingness to travel both domestically and internationally.

• Must possess valid travel documentation.

• Up to 50% travel is anticipated, subject to business requirements.

• A minimum of 3–5 years of experience in field service, installation, or technical support roles.

• Bachelor’s degree in electronics, mechanical, or a related technical field, or equivalent military/technical experience.

• Practical experience with electro/mechanical systems, software integration, and troubleshooting methodologies.

• Familiarity or experience in optics, image processing, or motion control systems is advantageous.

• Capability to work autonomously in ever-changing field environments while upholding quality and customer satisfaction.

🏝️ Benefits

• Competitive salaries.

• Health, dental, vision, life, and disability insurance.

• Paid Time Off (PTO).

• 401K plan with employer matching contributions.

• Employee Stock Purchase Program (ESPP).

• Health & wellness initiatives.

• A collaborative working atmosphere.

• Access to resources and cutting-edge tools & equipment.

• A welcoming and inclusive corporate culture.

• Involvement in training programs.