Field Service Engineer 1

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct preventive maintenance, FMIs, and/or ISIs on transformative medical equipment.

• Assist seasoned field engineers with the installation of equipment.

• Provide support for basic troubleshooting and service repairs on specified Anesthesia, Diagnostic Cardiology, and Maternal Infant Care equipment.

• Engage with customers to ensure issues are resolved, proper follow-up is conducted, and customer satisfaction is achieved.

• Accurately maintain customer service logs and internal service records in a timely manner.

• Order necessary repair parts and oversee cycle times.

• Act as a member of the account community for major accounts.

• Foster and strengthen customer relationships to be viewed as a valued business partner.

• Independently respond to service calls within one year of employment without assistance.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR completion of the formal GEHC Biomed/FE Services Internship or Military Externship program; OR a High School Diploma/GED accompanied by 4 or more years of experience in servicing electronic equipment.

• Proficiency with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S.; employment visa sponsorship is not available.

• Successful completion of GEHC’s standard background check, inclusive of a post-offer drug test.

• Adherence to customer access policies, including necessary immunizations and potential additional drug tests or background checks.

• Possession of a valid driver’s license.

• Capability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level; flex/extend neck; and exhibit good hand and finger dexterity.

• Required vision abilities include color, close, distance, peripheral, and depth perception.

• Willingness to work after hours or on a rotating on-call schedule, including weekends, as needed.

• Commitment to GE HealthCare behaviors: humility, trust, transparency, focus, ownership, and integrity.

🏝️ Benefits

• Performance-based incentive compensation, which may encompass cash bonuses and/or long-term incentives (LTI).

• Comprehensive medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Assistance with relocation.

• Competitive compensation package.

• Positive work environment.

• Challenging career opportunities.

• Flexible support through total rewards.

• Possible customer-provided vaccination coverage/requirements where applicable.