Field Service Analyst

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Execute and deliver physical audits and outcomes for NextGear Capital’s Risk organization.

• Support the client-facing Operations team in managing the dealer account portfolio.

• Perform physical and financial audits to evaluate client business health and associated risks.

• Build relationships with dealers to facilitate thorough risk assessments.

• Visit various dealer locations, auctions, repair shops, and other relevant sites.

• Investigate, observe, and document dealership processes and practices.

• Inspect collateral through lot and title audits.

• Assess dealer equity and business health for underwriting purposes.

• Verify inventory during market share conversions of $500,000 or more to mitigate risks and expand the portfolio.

• Present findings to dealers and outline next steps, which may include re-educating dealers, reviewing inventory trends, collecting payments, and obtaining necessary documentation.

• Assist the Recovery team with repossessions by gathering keys, securing collateral, arranging transportation to auctions, and monitoring daily funding receivables.

• Provide audit results through written, visual, and verbal communication to Operations, Risk, and Senior Leadership.

⛳️ Requirements

• Bachelor’s degree in finance, Business Administration, or a related field, typically requiring less than 2 years of experience in the auto industry or a related area; or 4 years of experience in a relevant field in place of a degree.

• 1-2 years of audit or inspection experience preferred.

• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).

• Must be available and willing to travel regionally on short notice 75% of the time.

• Must possess a valid driver’s license.

• Must reside within the designated territory covering the Winston-Salem area, including Statesville, Mooresville, Salisbury, Concord, and nearby counties.

• Must be authorized to work in the United States without current or future sponsorship.

• Must successfully pass a pre-employment drug test.

• Ability to evaluate risk using sales documentation, physical inventory audit results, and dealer staff behavior.

• Capacity to maintain composure and professionalism in potentially challenging or aggressive field environments.

• Ability to work outdoors in varying weather conditions, including heat, cold, rain, sleet, and other inclement weather.

• Strong verbal communication and active listening abilities.

• Capability to manage multiple work activities simultaneously.

• Independent judgment and decision-making skills.

• Proficiency in organization, preparation, workflow management, timelines, and setting clear expectations.

🏝️ Benefits

• Company vehicle and fuel card provided.

• Cell phone provided.

• Laptop provided.

• Paid vacation with a flexible vacation policy.

• Seven paid holidays.

• Up to 160 hours of paid wellness annually for employees or their family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.