Field Sales Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, execute, and oversee go-to-market sales strategies.

• Lead, mentor, and nurture a field sales team of Business Development and Territory Managers who sell Clover SaaS and commerce solutions to the restaurant sector.

• Take ownership of team performance metrics, including revenue, new customer acquisition, software attachment rates, activity, pipeline, and conversion goals.

• Create territory plans, establish prospecting standards, and set weekly activity expectations.

• Perform field ride-alongs, provide call coaching, conduct deal reviews, and engage in joint sales efforts.

• Enhance skills in prospecting, discovery, restaurant workflow analysis, solution positioning, objection handling, and closing techniques.

• Ensure team members cultivate and maintain robust, self-generated pipelines without depending on leads from the company.

• Leverage local market insights to pinpoint priority restaurant segments, trade areas, competitive displacement chances, and referral networks.

• Maintain disciplined CRM usage with accurate opportunity stages, next steps, close dates, and forecasts.

• Conduct weekly one-on-ones, pipeline assessments, performance scorecard reviews, and team meetings.

• Recruit, onboard, train, and retain high-achieving field sales professionals.

• Address performance deficiencies through targeted coaching, documented action plans, and accountability measures.

• Collaborate with sales operations, marketing, product development, implementation, and customer support teams.

• Represent Clover at industry events, local business associations, and community networking opportunities.

⛳️ Requirements

• Minimum 4 years of experience in B2B field sales leadership for SaaS, POS, payments, or commerce technology solutions.

• At least 4 years of experience in outbound prospecting environments utilizing cold calling, in-person prospecting, and territory development.

• A minimum of 4 years of experience in coaching consultative sales processes, covering discovery, product demonstrations, proposal creation, objection handling, and closing techniques.

• At least 2 years of experience in executing field-based territory sales, including ride-alongs, local market coverage, and in-person client meetings.

• 4+ years of experience with Salesforce or similar CRM platforms for tracking activities, inspecting pipelines, and reporting forecasts.

• A combination of educational background, relevant experience, and/or military experience equivalent to 4 years.

• Applicants must be legally authorized to work in Canada.

• Candidates must be Canadian citizens, permanent residents, or possess a valid open work permit.

• Experience selling to independent and multi-location restaurant operators in the Greater Toronto Area is preferred.

• Familiarity with restaurant operations workflows, table service, quick service, or hospitality management environments is advantageous.

• Experience with sales performance scorecards, one-on-one coaching schedules, and documented performance improvement plans is desirable.

• Collaboration experience with implementation, product, and customer support teams in a high-growth SaaS setting is a plus.

• Post-secondary education in business, commerce, or a related field is a valuable asset.

• Proficient in using computers and audio equipment.

🏝️ Benefits

• Fuel Your Life wellness program offering activities and rewards that promote overall well-being.

• Paid statutory holidays.

• Recharge & Refuel vacation policy with years-of-service tiers.

• Paid Sick Time program.

• Confidential support through the Employee Assistance Program (EAP) at no cost for you and your household members.

• Recognition through Living Proof, allowing points to be redeemed for merchandise and gift cards.

• Eight Employee Resource Groups promoting connection and inclusion.

• RRSP with a 100% company match up to 5%.

• Non-Registered Savings Plan (NREG).

• Employee Stock Purchase Plan (ESPP).

• Comprehensive extended health care and vision benefits.

• Dental insurance coverage.

• Company-paid Basic Life and Accidental Death & Dismemberment (AD&D) insurance.

• Optional life and AD&D coverage available.

• Company-paid Short-Term Disability and Long-Term Disability income protection.

• Emergency medical coverage for out-of-province/out-of-country travel under extended health benefits.